FAQ’s - Banking

How do I deposit funds?

You may make a deposit to your account using the following methods:

Visa, Visa Debit, Visa Delta, Visa Electron.

MasterCard & MasterCard Pre-Paid Cards.

NETELLER.

More payment methods to follow shortly.

How do I withdraw my winnings?

You may make a wthdrawal from your account using the following methods:

A cheque sent to your registered address

NETELLER account.

How long does a withdrawal take?

Cheques are sent by 1st class post and should be with you within 5 working days.

NETELLER transactions take affect within minutes

What currencies do you offer?

We offer British Pounds (£ GBP) & Euro (€ EUR)

How do I check my balance?

Go to the ‘Cashier’ section within the game to check your balance, make withdrawals and deposits. You can also email or call our customer service line on +44 (0) 208 817 1154. We are here to help 7 days a week from 9am - 12am.

Are my card details secure?

Yes. All personal data is securely stored and processed in line with the UK and EU Data Protection policies.

Do you charge a transaction fee for deposits or withdrawals?

No, all our games are free to play. Your credit/debit card provider may charge you. Please confirm this with them.

Will my bank charge me for gaming transactions?

Please check with your bank. We don’t charge any fees for playing your games.

Is my money safe with you?

100% Yes. We are licensed and regulated in the UK and all customer funds are securely stored in a separate account.

How many deposits can I make in a day?

You are allowed up to 5 deposits per 24 Hour period.

The maximum amount per deposit is £250

Are there other deposit limits that apply to my account?

Yes, there are additional deposit limits that apply to an account.

Daily Deposit Limit: £1,000 (Up to 5 deposits per 24 Hour period; with a maximum amount per deposit being £250

Monthly Deposit Limit: £10,000

Quarterly Deposit Limit: £30,000

If you wish to change your deposit limits then please call our Customer Service team on +44 (0) 208 817 1154

Can I increase or decrease my deposit limits

Yes. Please call Customer Service on +44 (0) 208 817 1154.

Do I need a separate account for each game?

No. One account enanbles you to play all our games. Only one account per person is permitted.