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FAQ’s - Customer Service

How can I contact you?

All our team have a high commitment to deliver the best possible service to you.

Call us on

UK & International: +44 (0) 208 817 1154

Republic of Ireland: +353 (0) 766 025 766

We are here from 9am - 12am GMT, 7 days a week. Calls are charged at standard rates from mobiles or land-lines.

You can also email us at

We aim to reply to you within 24 hours.

We securely store copies of all incoming and outgoing customer correspondence.

I've forgotten my password/PIN, what should I do?

Please call us on +44 (0) 208 817 1154

How can I update my card/address details?

You can do this via the menus in-game or call us on +44 (0) 208 817 1154