Responsible Gaming

Our key commitments to you

We promise that we will act fairly and reasonably in all our dealings with you, by meeting all the commitments and standards in this statement. The key commitments are shown below.

• We will make sure that our advertising and promotional literature is clear and not misleading and that you are given clear information about our products and services.
• When you have chosen an account or service we will give you clear information about how it works, the terms and conditions and the interest rates which apply to it.
• We will deal quickly and sympathetically with issues and consider all cases of financial difficulty sympathetically and positively.
• We will treat all your personal information as private and confidential, and operate secure and reliable payment systems.

We will publicise this code, make copies available and ensure that all our staff are fully trained to put our code into practice.